Terms & Conditions

These terms and conditions apply to all orders and purchases made through (Website) and all subpages to the website. By ordering from the Website, you agree that these conditions apply. The following Terms, together with our Privacy Policy and Website Use Terms apply to your access to and use of our online shop and the supply of cake ordered via our shop. By ordering cake from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and the other documents referred to.

While you should ensure you are comfortable with all our Terms, here are some quick links to key sections:


You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.


You must register with our website to be able to make purchases from our online store.  Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion.


All prices are in Indian Rupees.Delivery charges and customs duty and other taxes, if applicable.  All prices are subject to change without notice.


The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard.

Credit card details are processed using at least SSL 128 bit encryption and are not stored by us.

Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.


From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available.  Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.


All cake are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.  If you order cake and some are not in stock, you agree that we may fill that part of your order for which stock is available.

Design My Cake

Under design my cake category,we display the customer ordered cake design also.Customer should not claim any pattern rights for their own design displayed in the website.

Shipping Policy :

  • We CANNOT commit any fix time for delivery. Deliveries will be made between 12 noon to 6 pm on  the given date.
  • Same Day Delivery option is available only for (Coimbatore,Erode,Tirupur) in Tamilnadu and (Calicut, Cochin, Malapuram, Thrissur, Palakkad)in Kerala locations and order received till 1 pm will be delivered till 6 pm.
  •  Mid-night Delivery will be made between 11.30 pm to 12.30 am on mentioned / asked delivery date (not yet started).
  •  We try our best to deliver these product on the delivery day. However, in unavoidable circumstances or wrong pin code these products may reach before or after delivery date mentioned. 
  •  The delivery will NOT be redirected / redelivered to any other address in any circumstance
  •  The selected product will be delivered only in the city it is mentioned as “available” on this Site.
  •  Delivery might happen through Non-KR Bakes outlet in case of some urgency or non-availability of particular product / KR Bakes Outlet in vicinity delivery location.
  •  We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order as “executed” in the following cases :
  •  Delivery not done due to wrong address.
  •  Recipient not available.
  •  Premises locked.
  •  Wrong phone or Cell or Extension number/ not working / no reply or not connecting /   reachable and delivery is not done.
  •  Recipient refused the products.
  •  Delivered the product at the Gate / Reception / Neighbour.
  •  Please note that Cakes are sourced locally at the delivery location & will be hand delivered.
  •  No Deliveries on prescribed holidays.
  •  The image displayed on the site are indicative in nature. Actual product may vary in appearance, shape or design as per the availability.
  •  We reserve the right to substitute the products with equal or higher value in case of non availability of the desired product.
  •  In case of floods / Heavy Rains / National Bandh we reserve the right to reschedule the delivery for another date.
  •  No change in instructions can be entertained after placing the order.
  •  In case the product is not delivered due to any of the above reasons, the update will be available on the website and the same can be collected the delivering KR Bakes outlet. only on the same, details of which are available with our customer support team.
  •  We will not entertain any complaint for any product after 3 hours the time of delivery.
  •  Proof of delivery will be provided in case of any dispute in delivery.
  •  For traded commodities, respective brand owners will be responsible for the quality of product.
  •  Delivery of certain items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description equal or higher in value shall be delivered.
  •  No Complimentary product will be given with any of the placed order. 
  •  If the products are in outskirts of serviceable area it will take more than 48 hrs delivery time.
  •  Offers are valid till stock last. We shall deliver the product as per the delivery mode specified.
  •  No modification is possible once the date is specified.
  •  Non Cake products outside outlet location are not delivered on Sunday's as it needs to be couriered  through our Logistic Partner.

Limitations of Liability


If you receive any cake in a damaged condition, we may issue you a credit in the amount paid for the cake or send replacement cake at our discretion if you notify us within 24 Hours of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement. 


Risk of damage, loss or deterioration to cake passes to you on delivery in accordance with these Terms.

Contacting Us

If there are any questions regarding this terms and conditions you may contact us.


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